Acessories
Basics #
Accesories lets you pre-define products that should always be shown first in your Best Cross-Sell banners. They are created for individual main products, and any products you add, will be pushed to to the top of Best Cross-Sell results, when customers view that main product.
You can add as many accessory products as you want for each main product.
They are best used when you have very specfific use-cases for single products like:
...Synonyms
Synonyms allow you to associate words or phrases so they are considered equivalent.
This is important if you notice in Search Analytics that visitors are searching for products you have but using words not present in your product texts.
Synonyms do not replace results or change their ranking—they simply tell Clerk that one or more words are equivalent when finding results.
Uni-Directional #
Only show results in one direction and are typically used to include a set of products that would otherwise not be shown.
...FAQ
Running into issues with your BigCommerce integration? This FAQ covers the most common problems and their solutions, from customer group prices to formatters.
Using formatters #
Clerk.js allows you to write custom JavaScript functions that add new functionality to your Designs.
Formatters can be added in two ways:
Through my.clerk.io > Developers > Formatters, where each Formatter can be created as separate entries.
As a configuration for Clerk.js, in the tracking-script that is inserted on all pages, where multiple formatters can be added at once.
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FAQ
Running into issues with your Dandomain Classic integration? This FAQ covers the most common problems and their solutions, from HTTP authentication to sync errors.
HTTP authentication #
HTTP authentication is often used on staging sites to avoid unwanted visitors.
This will block the Clerk importer and display a 401 Unauthorized error in the sync log.
You can fix this by inserting the authentication info in the import URL.
In my.clerk.io > Data > Configuration, update your import URL like this:
...FAQ
Running into issues with your JTL integration? This FAQ covers the most common problems and their solutions, from sync errors to missing products.
Common sync errors #
When importing data with the JTL plugin, your webshop’s generated feed is responsible for sending product, category, and sales data to Clerk.
However, in some cases, the feed’s configuration might stop the Importer from getting access, causing an error in Data Sync.
...FAQ
Running into issues with your Lightspeed integration? This FAQ covers the most common problems and their solutions, from formatters to sync errors.
Using formatters #
Clerk.js allows you to write custom JavaScript functions that add new functionality to your Designs.
Formatters can be added in two ways:
Through my.clerk.io > Developers > Formatters, where each Formatter can be created as separate entries.
As a configuration for Clerk.js, in the tracking-script that is inserted on all pages, where multiple formatters can be added at once.
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FAQ
Running into issues with your Magento 1 integration? This FAQ covers the most common problems and their solutions, from currency conversion to sync errors.
Currency conversion #
From v3.0.3 of the Magento 1 extension, Currency Conversion is included by default, if you are using Magento 1’s standard conversion function.
It’s added in my.clerk.io -> Designs, with the formatter price_in_currency.
The helper can be added to your Design in the following way:
...FAQ
Running into issues with your Magento 2 integration? This FAQ covers the most common problems and their solutions, from image sizes to sync errors.
Image sizes #
By default, the extension uses the original image sizes that are set in Magento 2.
These can be changed if needed.
Start by logging in to your Magento 2 backend and go to:
Stores > Configuration > Clerk > ConfigurationUnder Synchronization > Image type, you can choose exactly which resolution to send images in:
...FAQ
Clerk.js not inserted #
If Clerk.io elements are not rendering on your webshop and you cannot find the Clerk.js tracking script in the page source, it is likely because your webshop is running an old MyStore theme version.
On old theme versions, installing and configuring the Clerk.io module is not enough to insert Clerk.js and sales-tracking. You also need to add your Public API Key directly in the theme settings.
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