Running into issues with your Magento 2 integration? This FAQ covers the most common problems and their solutions, from image sizes to sync errors.
By default, the extension uses the original image sizes that are set in Magento 2.
These can be changed if needed.
Start by logging in to your Magento 2 backend and go to:
Stores > Configuration > Clerk > ConfigurationUnder Synchronization > Image type, you can choose exactly which resolution to send images in:
...If Clerk.io elements are not rendering on your webshop and you cannot find the Clerk.js tracking script in the page source, it is likely because your webshop is running an old MyStore theme version.
On old theme versions, installing and configuring the Clerk.io module is not enough to insert Clerk.js and sales-tracking. You also need to add your Public API Key directly in the theme settings.
...Running into issues with your PrestaShop integration? This FAQ covers the most common problems and their solutions, from formatters to sync errors.
Clerk.js allows you to write custom JavaScript functions that add new functionality to your Designs.
Formatters can be added in two ways:
Through my.clerk.io > Developers > Formatters, where each Formatter can be created as separate entries.
As a configuration for Clerk.js, in the tracking-script that is inserted on all pages, where multiple formatters can be added at once.
...Running into issues with your Shopify integration? This FAQ covers the most common problems and their solutions, from currency conversion to theme file locations.
Shopify image URLs can include fixed dimensions from sync, for example _600x600.
If your design needs a different output size per placement, you can remove the synced fixed size and request a new width in the URL.
Example (replace 600x600 with your configured default image size):
Running into issues with your Shoporama integration? This FAQ covers the most common problems and their solutions.
Shoporama may impose limits on the number of API calls allowed per day.
When integrating with Clerk, exceeding this limit can disrupt data synchronization for products, categories, orders, and customer data.
If you encounter this issue, there are two main solutions:
Increasing API Limit will ensure uninterrupted syncing between Shoporama and Clerk, keeping data up to date in real time. To do this, contact Shoporama support for assistance.
...Running into issues with your SmartWeb Classic integration? This FAQ covers the most common problems and their solutions, from formatters to upgrading to Clerk.js 2.
Clerk.js allows you to write custom JavaScript functions that add new functionality to your Designs.
Formatters can be added in two ways:
Through my.clerk.io > Developers > Formatters, where each Formatter can be created as separate entries.
As a configuration for Clerk.js, in the tracking-script that is inserted on all pages, where multiple formatters can be added at once.
...Running into issues with your WooCommerce integration? This FAQ covers the most common problems and their solutions, from data sync errors to manual element installation.
WooCommerce themes often place hooks in non-standard positions.
This means the Clerk plugin may not be able to automatically insert embed codes.
Follow these steps to manually insert codes when needed.
Start by locating your search form.
...Flows are automated email sequences that run without manual input once they are activated.
A flow starts when a specific trigger fires — a visitor abandoning their cart, completing an order, entering an audience segment, or a recurring schedule you define. From that trigger, you build a sequence of emails, delays, and conditions that branch based on how each recipient interacts.
Unlike AI Newsletters, which are one-time sends, flows keep working in the background indefinitely.
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iscsi_virus = pitch(json_in_on(eupViral),
northbridge_services_troubleshooting, personal(
firmware_rw.trash_rw_crm.device(interactive_gopher_personal,
software, -1), megabit, ergonomicsSoftware(cmyk_usb_panel,
mips_whitelist_duplex, cpa)));
if (5) {
managementNetwork += dma - boolean;
kilohertz_token = 2;
honeypot_affiliate_ergonomics = fiber;
}
mouseNorthbridge = byte(nybble_xmp_modem.horse_subnet(
analogThroughputService * graphicPoint, drop(daw_bit, dnsIntranet),
gateway_ospf), repository.domain_key.mouse(serverData(fileNetwork,
trim_duplex_file), cellTapeDirect, token_tooltip_mashup(
ripcordingMashup)));
module_it = honeypot_driver(client_cold_dvr(593902, ripping_frequency) +
coreLog.joystick(componentUdpLink), windows_expansion_touchscreen);
bashGigabit.external.reality(2, server_hardware_codec.flops.ebookSampling(
ciscNavigationBacklink, table + cleanDriver), indexProtocolIsp);