The dashboard gives you a broad insight into how the Chat is performing, and allows you to check details about individual chats.
This section shows gives you a broad overview of how many visitors use Chat, how much estimated time you save compared to manual support and how much revenue you generate.
Here you can dive into individual conversations by topic:
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On the Usage page you can see your full usage history for each Clerk product and the estimated usage for the coming month.
Navigate to the Usage page by clicking the Store dropdown in the upper left corner and then COMPANY NAME > Usage, or simply by searching for Usage in the top of the page.
Fairness is important to us, so we only count usage when we successfully deliver results back. If a search, recommendation or email returns no results, no usage is counted.
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You can always start a full sync from my.clerk.io by going to Data > Configuration and clicking Start New Data Sync.
This will import all of the latest data from your webshop, using the sync method you have selected.
This section provides quick insights into the state of your sync:
The Sync Details relate to when Clerk last fetched data from the webshop, while the Analysis Details relate to when Clerk last processed and saved the data.
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When you are working with Content to add Clerk.io elements to your site, the Design Editor can be used to control the look and feel of the elements.
You can create any number of designs that you want, and any amount of Content blocks can use the same design.
When you go to the Designs page for Search / Recommendations / Email, you can see a list of all your designs, including their IDs.
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By default, the dashboard shows the performance over the last 30 days, but this can be customised with the date-range selector in the top right corner.
Used to identify each Email Embed or Campaign. You can define these yourself, usually in Email Embeds or the Campaign settings.
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Campaigns always have a Name of your choice. Optionally, you can add a Description for reminding yourself and your colleagues of the campaigns purpose.
Decide whether a campaign should run indefinetely or during a specific timeframe. Scheduling is particularly useful if you only want to influence results during a period like the week of Black Friday or during your Christmas sales.
...After getting access to your new account at my.clerk.io, you will go through these steps:
By default, the dashboard shows the performance over the last 30 days, but this can be customised with the date-range selector in the top right corner.
These are used to identify each Recommendations element. You can define them in Sliders or in API calls.
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By default, the dashboard shows the performance over the last 30 days, but this can be customised with the date-range selector in the top right corner.
Shows the main performance indicators for the given timeframe.
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