Using the Admin Panel

Checking and Removing Customer Data

Checking and Removing Customer Data Use the Clerk.io backend to see customer sensitive data and delete it if necessary Stefan Lorenz Olsen

IMPORTANT: Before removing a customer from Clerk.io, remember to also remove them from your webshop platform

As a data-processor, Clerk.io stores customers' email address, purchase-history click-history which is sensitive data. 

In response to GDPR we have made it very easy to check this data and remove the customers email address and click-history from an order, thereby keeping the order data, but making it anonymous. This is called Forgetting Customer. 

To see a customers profile, start by logging in to my.clerk.io and search for the email address of the customer you want to Forget:

This lets you see the orders and recent activity of this customer

In the bottom of the page you will see the Forget Customer button:

Click this button, and confirm the action: 

This way, you get to keep the data from the order to optimise Clerk.io, but without any personal data attached to it.

Alternatively, you can run this API-call where you just need to insert you store's public and private API key and the email of the customer you want to forget:

https://api.clerk.io/v2/privacy/forget?key=store_api_key&private_key=store_private_key&email=john.doe@example.com

See more her: https://docs.clerk.io/reference#privacy-forget

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