Chat Logs

Use Chat > Conversations in my.clerk.io to review the conversations visitors had with Chat.

Choose a view #

Switch between the Live Store and Demo Store. You can also choose one of the available date ranges: 7 Days, 30 Days, 90 Days, 1 Year, YTD, All, or Custom.

Review statuses #

Search for a conversation by its Chat UID. The conversation list includes Summary, Order value, Converted, Direct Impact, Solved, and Created AI.

The Solved status shows whether Chat is considered to have sufficiently solved the customer’s request. This helps you identify conversations that need attention and follow up with the right customers at the right time.

Conversation details #

Open a conversation to see its details.

Each conversation contains:

• A UID identifying the conversation
• A visitor ID of the visitor or session having the conversation
• The date where the conversation started
• The first message written by the visitor
• Good or bad feedback if the visitor has clicked on thumbs up or down
• Indication of whether the conversation led to a conversion or not
• The order value, if the conversation led to a conversion