Data

Parcels

View and manage parcel tracking information for your orders in my.clerk.io.

Overview #

Clerk collects parcel tracking data connected to your orders, including tracking codes and delivery statuses. This makes it easy to look up delivery progress directly in my.clerk.io and to verify the information that the Chat can use when customers ask about their orders.

This feature exposes existing parcel data in the interface. It does not, by itself, enable the Chat to answer about parcels. For Chat, see Chat > Configuration > Parcel Tracking.

Where to find it #

  • Parcels section: Go to Data > Parcels to browse all parcels across orders. You can search by order ID or tracking code.
  • Order details: Open any order in Data > Orders to see the “Parcel Tracking Information” panel listing all parcels attached to that order.

Fields shown #

Both the Parcels overview and the order details panel show a table with the following fields:

  • Tracking code: The shipment identifier from your carrier.
  • Status: The current parcel status (for example, PREPARING or DELIVERED). If no status is available, a dash ("-") is shown.
  • Status details: Human‑readable details provided by the carrier (for example, “Your order is in transit”). If not present, a dash ("-") is shown.
  • Tracking link: A button labeled “Track Parcel” that opens the carrier’s tracking page in a new tab.

On the Parcels overview you will also see:

  • Parcel ID: The internal identifier of the parcel in Clerk.
  • Order ID: The order this parcel belongs to, linked to the order details page.

Searching #

Use the global search bar to find this page with terms like “parcels”, “orders”, or “tracking”. Inside the Parcels section you can search by order ID to quickly filter the list.

Requirements #

To see parcel data, your integration must send parcel information to Clerk. For Shopify this can be enabled via the importer. For custom integrations, provide Order status and Parcels via the API.