Troubleshooting

Why is my Powerstep Popup not showing up on Magento 1?

Why is my Powerstep Popup not showing up on Magento 1? Making sure the Full Page Cache gets deactivated may be the answer. Stefan Lorenz Olsen

If you have activated the powerstep popup and it does not show when adding a product to the basket, the issue is often because of Cache.

1. Start by going to System => Cache and clear all Internal and Third Party Caches. 

2. If it does not solve it, you are likely using Full Page cache, which only impacts the pages a visitor has already viewed in their session. Deactivating it will have a minimal impact on page speed.

3. The screenshot below shows exactly which one to deactivate:

Once you have deactivate the Full Page Cache, the Clerk popup should appear. If it does not, please contact the Clerk Support from the live-chat icon in the lower right corner, and we can help find a solution for your specific setup 😃

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