Clerk.io’s search function consists of two parts:
The Live-Search dropdown that is displayed when a customer starts typing.
The Search Page which displays all matching products on a full page.
From the main menu start by clicking on Getting Started:
The first thing you need to do, is create Standard Designs and Content.
...A single full-page window that serves your visitors with the results that are most likely to convert. Further information can be found in the main Omnisearch guide
For Single Page Applications (SPAs), an additional feature must be enabled to integrate Omnisearch. The feature, SPA Auto Detect Changes, can be activated by navigating to my.clerk.io > Settings > Features.
Clerk.io’s search function consists of two parts:
...Clerk.io’s search function consists of two parts:
The Live-Search dropdown that is displayed when a customer starts typing.
The Search Page which displays all matching products on a full page.
From the main menu start by clicking on Getting Started:
The first thing you need to do, is create Standard Designs and Content.
...When it comes to segmentation by importance, you choose among 4 pre-defined groups. They are based on the customers’ behaviour on your shop, whether it’s the timing between purchases, frequency of purchases, order value, or basket size.
VIP: these customers purchase the very most from you. They place the most orders, and buy for the largest amount in your webshop compared to other customers. VIP is roughly the top 10% of purchasers (by basket size and order value) in your webshop. The way VIP customers is calculated is: number of orders > limit above.
...How to Read Data Health Check on the quality of your data to be sure everything is running smoothly with Clerk.io. Carlen Wilutis
Health Checks are a great way to assess the quality of data synced from your webshop to Clerk.io. In my.clerk.io, head over to Data > Health from the main left-side menu.
You’ll notice a very general data quality status at the top of the page. This is color-coded with a green or red bar.
...Email Content Content blocks are used for each individual type of Email Recommendations, can be controlled separately and makes it easy to work with Email Recommendations .
The Designs are stored at Clerk.io, and you only need to insert an embed code into a template in your Email Client.
Any number of Content blocks can be based on a single Design, or you can create separate Designs for each Content.
...Category pages are used when a customer is looking for a particular type of product, but not a specific product such as t-shirts, sofas or running shoes. If they had a specific product in mind, they most likely would have looked for it first using the search function.
Categories tend to have many products, so it can be hard to navigate them but many customers are looking for the same few products in the categories. These select products tend to be the same for each customer, so they will likely be the best-sellers. This is because best-sellers offer the customer a sense of security - if the product was popular amongst others there is some proof of value.
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This dropdown allows your customers to browse and purchase products directly from your search bar. It combines the best features from modern search engines, with an eCommerce-specific twist:
These functions make searching your webshop from the search bar a seamless experience for the customer and opens up your catalogue in a different way.
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These are accessed in my.clerk.io > Chat > Chat FAQs
Sometimes, you might want to force the Chat AI to respond in a specific way to certain questions. E.g. it might be a good idea to ask it only to send a single discount code when prompted, or reply to questions about your opening hours in a specialised way.
Users don’t have to ask for the exact question you configure - any variations will still result in the type of answer you are providing. The Chat will use the tone-of-voice that you already configured, and reformulate the answer to fit how the user asked the question.
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