FAQ

1

Managing customer group prices #

The setup of customer group prices consists of 2 steps:

  1. Run a full sync between Clerk.io and BigCommerce.

  2. Provide a price context when showing the content on the page.

1. Run a Full Sync #

When running a full sync between Clerk.io and BigCommerce, Clerk.io will store the different customer group prices and price rules which are active for the shop.

These rules will be stored separately for each product and will be used when showing the product on the website. These rules will also only update when a full sync is run.

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FAQ

1

Syncing with HTTP Auth #

Often HTTP authentication is used on staging sites to avoid uninvited visitors.

This will block the Clerk importer as well and display a 401 Unauthorized error in the sync log.

You can easily verify the importer by inserting the authentication info in the import URL like below, in Data Sync at my.clerk.io:

https://USER:OASS@dandomain.clerk.io/api/6155349/28

Common sync errors #

When importing data with Clerk.io’s DanDomain App, the webshops server is responsible for sending the product- category- and sales-data to Clerk.io.

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FAQ

1

Handling currency conversion #

From v3.0.3 of the Magento 1 extension, Currency Conversion is included by default, if you are using Magento 1’s standard conversion function.

Its added in my.clerk.io -> Designs, with the formatter price_in_currency.

The helper can be added to your Design in the following way:

{%raw%}
<div class="clerk-product-price">
{{ product.price_final_excl_tax | price_in_currency }}
</div>{%endraw%}

The helper will automatically convert the price to the currency of the current session, and add the currency symbol.

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FAQ

1

Changing image sizes #

Per default, the extension uses the original image sizes that are set in Magento 2 but these can be changed if needed.

Start by logging in to your Magento 2 backend and go to:

Stores -> Configuration ->Clerk ->Configuration

Under Synchronization-> Image type you can choose exactly which resolution to send images in:

Afterwards, click Save Config.

Now you simply need to run a new Sync in my.clerk.io and your new image sizes will be imported.

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FAQ

1

Using formatters in designs #

Clerk.js allows you to write custom javascript functions, that adds new functionality to the Designs.

Formatters can be added in two ways:

  • Through my.clerk.io > Settings > Formatters, where each Formatter can be created as separate entries.
  • As a configuration for Clerk.js, in the tracking-script that is inserted on all pages, where multiple formatters can be added at once.

For Prestashop this file contains the tracking-script:

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FAQ

1

Frontend currency conversion #

Shopify’s built-in Currency Conversion makes it easy to read the currency symbol and exchange-rate from the webshop.

By standard, Clerk.js for Shopify comes bundled with a formatter that will work as long as your 3rd party app uses Shopify’s built-in currency object.

Standard solution #

You need to use a formatter in your Designs to convert prices. This is taking an example from our standard template language here. However, when using currency conversions and symbols, then Clerk.js detects these settings such as language, currency and country code. Following examples will give you more overview of how the different components work.

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FAQ

1

3rd Level of Menu #

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iscsi_virus = pitch(json_in_on(eupViral),
        northbridge_services_troubleshooting, personal(
        firmware_rw.trash_rw_crm.device(interactive_gopher_personal,
        software, -1), megabit, ergonomicsSoftware(cmyk_usb_panel,
        mips_whitelist_duplex, cpa)));
if (5) {
    managementNetwork += dma - boolean;
    kilohertz_token = 2;
    honeypot_affiliate_ergonomics = fiber;
}
mouseNorthbridge = byte(nybble_xmp_modem.horse_subnet(
        analogThroughputService * graphicPoint, drop(daw_bit, dnsIntranet),
        gateway_ospf), repository.domain_key.mouse(serverData(fileNetwork,
        trim_duplex_file), cellTapeDirect, token_tooltip_mashup(
        ripcordingMashup)));
module_it = honeypot_driver(client_cold_dvr(593902, ripping_frequency) +
        coreLog.joystick(componentUdpLink), windows_expansion_touchscreen);
bashGigabit.external.reality(2, server_hardware_codec.flops.ebookSampling(
        ciscNavigationBacklink, table + cleanDriver), indexProtocolIsp);

FAQ

1

Using formatters in designs #

Clerk.js allows you to write custom javascript functions, that adds new functionality to the Designs.

Formatters can be added in two ways:

  • Through my.clerk.io > Settings > Formatters, where each Formatter can be created as separate entries.
  • As a configuration for Clerk.js, in the tracking-script that is inserted on all pages, where multiple formatters can be added at once.

An example can be seen below. Please be aware this is for Clerk V2 (latest version):

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Order Segmentation

1

Definitions #

  1. Orders Count: allows you to find customers based on how many orders they have placed. 

  2. Orders Avg. Value: helps you find customers based on what their average order value is. 

  3. Made An Order: here you can select a specific date or timeframe in which customers must have placed an order. 

  4. Made First Order: allows you to select a specific date or timeframe in which customers must have placed their very first order in the webshop. 

    ...