Sync Data

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Customising product data #

In WooCommerce you can add custom product attributes through the WooCommerce backend, or through the Clerk.io plugin in code, if needed.

Adding Simple Attributes #

If the attributes you want to send are already available as simple attributes in your WooCommerce admin, they can easily be added on the Plugin page.

1. In your WooCommerce backend, start by going to Products -> Attributes

2. In here, find the slug of the attribute you want to add.

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Analytics

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Audience Overview #

At the top of the Audiences dashboard, you’ll find your Audience groups broken out by name.

At a glance, you’ll find:

  • Lifetime Value of each customer within the Audience

  • Count: Number of customers within the Audience

  • Average Orders and Average Basket Size made by each customer in the Audience

  • Annual Orders made and Annual Revenue generated by each customer in the Audience

  • Lost: Percentage of Audience members who have been lost from the webshop

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Usage

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How Usage is measured #

General #

No Results - No Usage

Fairness is important to us, so we only count usage when we successfully deliver results back. If a search, email or recommendation returns no results, no usage is counted.

Pricing Model

At Clerk.io we want to ensure that you make as much money as possible and get a fantastic ROI when using our products.

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Sync

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Starting a sync #

You can always start a full sync from my.clerk.io.

Simply go to Data in my.clerk.io and click Start New Data Sync:

This will import all of the latest data from your webshop.

Whitelisting the importer IP address #

If your server has an IP lock, you need to whitelist the IP address of the Clerk.io importer to sync data. You can use this IP to do this:

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Design Editor

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Our Design editor lets you create the content for your Clerk.io elements without coding.

Basics #

To use the New Design Editor, go to my.clerk.io and click on either [Search > Designs] or [Recommendations > Designs] .

Click [New Design]

From here you will be able to choose either to start with a template, or with a completely blank design:

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Analytics

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At the top of the Email Insights Dashboard, you’ll find:

  • Revenue generated through products directly found through Recommendations show through Email

  • Revenue from other products bought in your webshop after clicking through Email Recommendations

  • The combined total revenue of products found directly through Email Recommendations and those found on your webshop after clicking through Email Recommendations

Campaign Revenue #

Campaign Revenue breaks down the revenue generated by day Email recommendations. The Campaign Revenue chart is color-coded to specify each individual Email Campaign, making it easy to compare performance across strategies.

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Campaigns

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Merchandising is a feature that lets you impact the products shown across Search, Recommendations and Email.

The feature allows you to boost products on sale, prioritise products from a specific brand, hide out-of-stock products and in many other ways control what is being shown in results.

From the main menu, you will be able to see which campaigns are currently running, which will be activated later, and which are disabled:

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Analytics

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Statistics used throughout are from store activity made in the time frame filtered at the top of the page (default is 30 days).

Main metrics #

The first section of the Recommendation Insights dashboard breaks down key metrics, including:

  1. Percentage of your webshop’s visitors who click through Clerk.io Recommendations

  2. The increase in probability that a customer will convert after clicking on Recommendations compared to the likelihood of conversion without using Recommendations

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Analytics

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Notice
Sales Assistant is still in Private Beta for selected users. All features are subject to change. If you are interested in testing it, sign up for the waiting list in my.clerk.io > Sales Assisstent
Sales Assistant Analytics

The dashboard gives you a broad insight into how the Sales Assistant is performing:

Number of chats #

Total amount of conversations your visitors have had in the period.

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Conversations

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Notice
Sales Assistant is still in Private Beta for selected users. All features are subject to change. If you are interested in testing it, sign up for the waiting list in my.clerk.io > Sales Assisstent
Semantic product search

Search for products in natural language and refine your search progressively.

The AI can automatically filter your results based on price, but also brand or other custom attributes: “yellow nike shoes in size 42”

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