Conversations

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Visitors can find products using natural language to refine their search progressively.

Chat can automatically filter your results based on price, brand and other custom attributes: “yellow nike shoes in size 42”.

Semantic product search

Product Comparisons #

Chat provides information about specific attributes of a product like the weight of a tent. Chat is context-aware and knows which page a visitor is currently on.

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Guidance

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The Chat guidance allows you to personalize your Chat to fit your exact needs.

Communication style #

Decide what style of communication should the chat use.

E.g. “Introduce yourself with a greeting and use friendly and easy-to-understand language.”

Content & clarification #

Configure how your Chat handles follow-up questions. Here you can add as many additional setting as you need by clicking on Add trigger

E.g. “Always ask follow-up questions to better understand the customer’s needs before potential results.”.

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Stores

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Stores

Basics #

A Store is a separate entity in Clerk.io that contains all the data and settings for a specific domain. This can be a unique webshop, platform, language version, or anything else that should function as a separate entity.

They work completely separately and do not share data between each other. The only exception is that some features like Merchandising and Synonyms can be added across multiple Stores at once when needed.

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Users

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Users menu

A single User has access to all Companies, and usually all Stores that they are added to, from a single my.clerk.io login. There are no extra charges for users, so we recommend that everyone working with Clerk has their own user.

Inviting new users #

Users with Admin or Manager roles can add new team members to a Clerk.io account.

  1. Click your Store name in the upper left corner
  2. Click your Company name in the top of the dropdown
  3. Click Users
  4. Click the button Invite new user
  5. Enter their email address
  6. Set the role that best matches their needs
  7. Click Send invite

Getting access #

If a user already has access to another Clerk.io Company, they will automatically have access to your Company next time they log in.

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Code Designs

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Code Designs
Clerk uses Liquid for managing code designs. It’s a safe and flexible templating language that enables you to create any kind of design you want for your Clerk elements. This article covers the basics.

You can check the full documentation in our developer docs.

Objects #

Data points that are displayed when the design is rendered. They are wrapped with {{ and }}. E.g:

{{ product.price }}

In this example, Liquid is accessing the product object and renders the price attribute contained in it.

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Logics

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Clerk is built around a powerful API that offers many different ways to display results to customers. These are called Product Logics and offer various functionalities suited to different use cases.

This article explains the available logics for Email and how they work.

The names of these Product Logics match what you see in the my.clerk.io backend when using Content. Each of them has a matching Endpoint in Clerk’s API, which you can inspect in our developer docs using the links provided below.

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Measuring Impact

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Using Clerk should technically be free - you should always earn substantially more than you pay for it. That’s why we’ve built a detailed Dashboard and Analytics for all products, to show how it helps your business.

Precise Tracking #

One of the great things about our Dashboards is that you can see exactly which orders were impacted by Clerk and how much more valuable they are.

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Logics

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Clerk is built around a powerful API that offers many different ways to display results to customers. These are called Product Logics and offer various functionalities suited to different use cases.

This article explains the available logics for Recommendations and how they work.

The names of these Product Logics match what you see in the my.clerk.io backend when using Sliders. Each of them has a matching Endpoint in Clerk’s API, which you can inspect in our developer docs using the links provided below.

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Logics

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Clerk is built around a powerful API that offers many different ways to display results to customers. These are called Product Logics and offer various functionalities suited to different use cases.

This article explains the available logics for Search and how they work.

The names of these Product Logics match what you see in the my.clerk.io backend when using Content. Each of them has a matching Endpoint in Clerk’s API, which you can inspect in our developer docs using the links provided below.

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