Troubleshooting
Uninstalling Clerk.io from your DanDomain Classic store
May 10, 2023
To uninstall Clerk.io from your DanDomain Classic Classic webshop, log into your admin portal, then choose “Clerk” from the left-side menu. You may need to log into the Clerk.io app here.
After reaching the Clerk.io app, you’ll find a “General” section. To remove clerk, simply uncheck the box next to “Enabled” here.
You can also remove the individual Search and Recommendations products on your store by following a similar process. Scrolling down in the same section, you’ll find the individual options, and can uncheck next to “Enabled” for the appropriate options to remove them from your shop.
...Fixing Sync Issues Caused by the Facebook Pixel Module
February 22, 2023
The Facebook Pixel Module inserts a pixel in the top of all files in Prestashop.
However this will often cause the Data Sync to fail, because the pixel interferes with the data that Clerk.io is supposed to receive from Prestashop.
Fixing this issue is quite easy - you simply need to make a small adjustment to pspixel.php which is the file generating the pixel.
Often this is found in one of the following 4 paths:
...How to Fix Common WooCommerce Server Errors When Importing Data to Clerk.io
August 2, 2022
Note: We advice you to always update the plugin to the latest version in order to get all up to date features from Clerk.
When importing data with Clerk.io’s WooCommerce plugin, the webshops server is responsible for sending the product- category- and sales-data to Clerk.io.
However in some cases, the servers configuration might stop the import from getting access, causing an error in Data Sync.
Below is a list of the most common errors and how to fix them.
...How to Fix Common Magento 2 Server Errors When Importing Data to Clerk.io
July 26, 2022
Note: We advice you to always update the plugin to the latest version in order to get all up to date features from Clerk.
When importing data with Clerk.io’s Magento 2 extension, the webshops server is responsible for sending the product- category- and sales-data to Clerk.io.
However in some cases, the servers configuration might stop the import from getting access, causing an error in Data Sync.
Below is a list of the most common errors and how to fix them.
...How to Fix Common PrestaShop Server Errors When Importing Data to Clerk.io
July 7, 2022
Note: We advice you to always update the plugin to the latest version in order to get all up to date features from Clerk.
When importing data with Clerk.io’s PrestaShop plugin, the webshops server is responsible for sending the product- category- and sales-data to Clerk.io.
However in some cases, the servers configuration might stop the import from getting access, causing an error in Data Sync.
Below is a list of the most common errors and how to fix them.
...How to Fix Common DanDomain Classic Server Errors When Importing Data to Clerk.io
June 2, 2022
When importing data with Clerk.io’s DanDomain App, the webshops server is responsible for sending the product- category- and sales-data to Clerk.io.
However in some cases, the servers configuration might stop the import from getting access, causing an error in Data Sync.
Below is a list of the most common errors and how to fix them.
401 Server Error: Unauthorized #
This error happens if your webshop/dev environment requires HTTP authentication to access it.
...How to Fix Common Magento 1 Server Errors When Importing Data to Clerk.io
June 2, 2022
Note: We advice you to always update the plugin to the latest version in order to get all up to date features from Clerk.
When importing data with the Magento 1 extension, the webshops server is responsible for sending the product- category- and sales-data to Clerk.io.
However in some cases, the servers configuration might stop the Importer from getting access, causing an error in Data Sync.
Below is a list of the most common errors and how to fix them.
...How to avoid blocked product images in your Email Content
May 19, 2022
As you probably know, email clients do not support the typical HTML/CSS/JS that run smoothly on all browsers. For this reason, we use a little workaround to produce our Email product recommendations dynamically.
We use a web template engine called Jinja and, through this, we can dynamically print all the product attributes and styles as plain images with links. These pictures will be, then, displayed in your newsletters as product recommendations.
...Deactivating the CCC in PrestaShop
May 18, 2022
CCC ( C oncatenate, C ombine and C ache) is a built-in PrestaShop functionality that allows you to reduce the number of requests of your template and then cache them.
Sometimes this functionality can interfere with our Data Sync process and block it.
If you are experiencing Data Sync errors, please open your PrestaShop backend and visit the section called
Advanced Parameters –> Performance
then get to the section called
...