WooCommerce is built around themes, which often means that the Clerk.io plugin cannot insert our embedcodes, because the hooks are not placed where they are supposed to.
This guide explains how to manually insert codes if that is the case.
1. Start by locating your search-form. You can do this by checking your source-code, and finding a unique text for the field.
First thing you have to do to change the logging settings is to go into your Magento2 backend and choose Stores => Configuration => Clerk => Configuration:
Find the dropdown called Logging Settings and set your preferred logging settings. End by clicking Save:
The Logging settings include:
Choose logging Level
Only Errors: Will log any errors that stops the module from working correctly
Errror + Warn: Also logs warnings that are not causing the module to stop working, but might be necessary to fix as well.
...Logging can be used for showing any errors and/or warnings that happens in Prestashop 1.6. This is a great help for debugging issues.
To enable Logging, do the following:
1. Go into your Prestashop backend 2. Go to Modules and Services -> Modules and Services 3. Search for clerk to find the module and click Configure:
4. Scroll down the Clerk.io module page to find the logging settings.
5. Set Enabled to Yes:
...First thing you have to do to change the logging settings is to go into your WooCommerce backend and choose Clerk in the left side menu:
Next, scroll down to the headline called Logging and choose your preferred settings:
To make the changes take effect, scroll to the bottom of the page and press Save:
The Logging settings include:
Log level
Only Errors: Will log any errors that stops the module from working correctly
...Log into your Prestashop admin portal, and select “Modules and Services” from the left-side menu:
Next, find “Clerk” in your list of modules, and select “Deaktiver” to disable the Clerk.io plugin:
Once disabled, Clerk.io should be removed from your Prestashop store.
To disable customer data syncing with Clerk.io, simply uncheck next to “Enabled” in this section within the plugin. You can find the plugin in your WooCommerce admin portal on the left-side menu, labeled “Clerk”.
#Similar to disabling Customer Data, you can disable each of the Clerk.io products by unchecking the box next to “Enabled”. Example below of disabling Live Search from a WooCommerce webshop:
...To uninstall Clerk.io from your Lightspeed webshop, you’ll need to remove the tracking scripts you originally added to your Tracking Script module in your Lightspeed portal, as well as the Visitor Tracking added to either the fixed.rain, custom.rain, or header.rain file.
An example of the Visitor Tracking script to delete, in header.rain:
You can access the Tracking module by following the path “Instellingen” > Website-Instellingen” > “Web Extras” to delete the tracking scripts located here:
...This error usually happens, if WooCommerce’s Debugging has been activated. This is never a good idea to have activated on a live-setup because it slows down pages, and potentially shows error messages in the frontend.
The sync issue happens if WooCommerce encounters an error while generating the product-data for the import.
This can be solved by deactivating Debug Mode either through the plugin or directly in the WooCommerce files.
If you are using Clerk.io’s v2.2.4 or later, Debugging can be disabled directly from the Plugin page in your WooCommerce backend.
...If the Add-To-Basket step is not activated its typically due to two reasons:
You have another add-to-basket popup or function enabled which blocks Clerk.io’s function
The wrong Content IDs are inserted in the extension.
Start by checking your existing Magento installation, to see if you already have a popup or dropdown that is shown when adding a product to the basket.
These can normally stop Clerk.io’s add-to-basket step from showing.
...When Magento’s image cache is cleared, either manually or automatically, all image paths change.
This means that the image paths sent to Clerk.io, no longer work.
This can easily be fixed by doing this:
Login to my.clerk.io
Click the Store where images are missing
Go to Data
Click Start New Data Sync in the upper right corner
This will start a new full sync of your products, which causes Clerk.io to get the correct image paths.
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