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How Do I Cancel Clerk.io?

Check what you need to if you would like to cancel your account.

If you are considering cancelling because Clerk.io is not performing as expected, we would love to have one of our product-experts help you make more money. Reach out to support@clerk.io and we will be more than happy to help.

Clerk.io will stop working as soon as you cancel, so before you do, make sure that:

  • Clerk is removed from your webshop

  • You are no longer syncing data to Clerk.io, to avoid GDPR issues

  • You are an Admin of the Clerk.io account

1. Login to my.clerk.io

2. Search for "billing" and click the link:

 

3. Scroll to the bottom of the page, and find "How do I cancel my account?"

4. Click the link "Cancel your company's account"

 

This will start the cancellation process. The process will take you through the following screens.

First we will show the performance Clerk.io has had so far:

 

By clicking continue in the bottom right of this information box, you will be taken to a page that shows you what Clerk.io products you are still using. Make sure to uninstall our extension and remove any code accessing our services. Note: This information updates every 3 hours.

 

If you are sure you have removed all Clerk.io services then click continue cancelling without uninstalling.

Cancelling without uninstalling Clerk.io or if you have not removed all of Clerk.io elements may cause errors or slow down your website. If you still send us sales data after canceling you may violate the EU GDPR.

 

You will be taken to a screen asking you to provide a reason for the cancellation. We really appreciate your feedback since it helps us improve:

 

Finally, you need to write a few lines explaining your cancellation reason:

 

When you click "I understand - cancel subscription now!" your account will be deactivated immediately, and you will have cancelled successfully.

Not seeing the "cancel your company's account" link?

This is likely because you are not an Admin of the account.

To check who the Admin is:

1. Search for "Users" in the search-field and click the link:

 

2. Here you can see who the Admins of the account are:

 

Should you have any problems during the cancellation, please reach out to support@clerk.io and we will help in any way we can.

 

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