Mystore

FAQ

Solutions to common questions when using Clerk with MyStore

Clerk.js not inserted #

If Clerk.io elements are not rendering on your webshop and you cannot find the Clerk.js tracking script in the page source, it is likely because your webshop is running an old MyStore theme version.

On old theme versions, installing and configuring the Clerk.io module is not enough to insert Clerk.js and sales-tracking. You also need to add your Public API Key directly in the theme settings.

To check if your webshop uses an old theme version:

  1. Click the burger menu in the top left corner of the MyStore control panel.

  2. Go to Design > Design-innstillinger.

  3. If you see the following banner at the top, you are on an old theme version:

Old theme version banner in MyStore Design settings

If you are using an old theme version, you simply need to add your Public API Key directly in the theme settings.

  1. In the MyStore control panel, go to Design > Design-innstillinger > Personalisert Shopping > Key.

  2. Paste your Public API Key into the Clerk API Key field. You can find the key in my.clerk.io > Developers > API Keys.

  3. Save the settings.

Clerk.js and sales-tracking should now load on all pages of your webshop.