Chat Logs

Use Chat > Conversations in my.clerk.io to review the conversations visitors had with Chat.

Choose a view #

Switch between the Live Store and Demo Store. You can also choose one of the available date ranges: 7 Days, 30 Days, 90 Days, 1 Year, YTD, All, or Custom.

Review statuses #

Use Search conversations to find words in conversation messages. Select Live Store or Demo Store and the date range you want to review. Click a conversation row to open it in the review side panel.

The conversation list includes Summary, Order value, Converted, Direct Impact, Solved, and Created At.

The Solved status shows whether Chat is considered to have sufficiently solved the customer’s request. This helps you identify conversations that need attention and follow up with the right customers at the right time.

Conversation details #

Review the shopper’s messages and Chat’s replies in the side panel. Product recommendations retain their product-card design and horizontal slider, so you can review the products the shopper saw and follow their product links.

Close the panel to return to the list with your filters unchanged.

Dates use a readable format and 24-hour time. Dates in the current year omit the year; older dates include it.