Conversations

Product search #

Visitors can find products using natural language. When a question contains clear constraints—such as brand, color, size, category or price—Chat detects them and applies product filters. Examples: “red dresses under $100”, “Nike running shoes size 42” or “blue pants under 200 EUR”.

If a filtered search returns no products, Chat automatically retries with a broader search so visitors still see relevant items.

Search results are powered by the same engine as your on‑site Search, providing consistent and fast results.

Product Comparisons #

Chat provides information about specific attributes of a product like the weight of a tent. Chat is context-aware and knows which page a visitor is currently on.

Complementary & Alternatives #

If a visitor has not yet found the right product, Chat can show similar items that are available. Maybe the product they are browsing was not the right color, was too expensive or was not the right brand.

It can also show complementary items that go well with the current product, to increase your basket size.

Chat uses the same Recommendations engine as your on‑site Recs. When a visitor asks for alternatives or complementary products to an item (either one of the search results in Chat or the product currently being viewed), Chat renders a product slider powered by your Recs logics, filters and merchandising. Visitors will see the same products that appear in the relevant Recs sliders on the product page.

• Ask naturally, for example: “Show alternatives to number 2” or “What goes well with this jacket?”
• If recommendations aren’t available for the requested item, Chat will guide the visitor to browse the most relevant product categories and includes direct links to those categories.

Answer Questions #

Any article or page you have written can be used when answering questions. Pages like About Us, Opening Hours, Return Policy and other informational content is often very relevant to customers queries.

Blog posts also tend to have lots of great information about your products and industry. Chat can use these to guide customers around your webshop.

Customer Service #

If the visitor asks, Chat will forward the inquiry to the email of the customer service to be handled by a human.

Order Status #

Chat can answer questions related to the status and delivery of their order, assuming this data is sent to Clerk. Customers will often ask where their order is, and Chat can present them with a summary of where it is, as well as the tracking link for the parcel.

Check the Chat Configuration page for more details on setting it up.