Semantic Search #
Visitors can find products using natural language to refine their search progressively.
Chat can automatically filter your results based on price, brand and other custom attributes: “yellow nike shoes in size 42”.
Product Comparisons #
Chat provides information about specific attributes of a product like the weight of a tent. Chat is context-aware and knows which page a visitor is currently on.
Complementary & Alternatives #
If a visitor has not yet found the right product, Chat can show similar items that are available. Maybe the product they are browsing was not the right color, was too expensive or was not the right brand.
It can also show complementary items that go well with the current product, to increase your basket size.
Answer Questions #
Any article or page you have written can be used when answering questions. Pages like About Us, Opening Hours, Return Policy and other informational content is often very relevant to customers queries.
Blog posts also tend to have lots of great information about your products and industry. Chat can use these to guide customers around your webshop.
Customer Service #
If the visitor asks, Chat will forward the inquiry to the email of the customer service to be handled by a human.
