Chat

Introduction

The trusted advisor that's always online

Trusted Advisor #

Clerk’s AI Chat is your webshop’s trusted advisor. This always-online assistant provides fact-based, humanlike guidance to customers, helping them make informed decisions without the pressure of aggressive selling.

Whether it’s finding the right materials for a project, answering detailed product questions or outlining information from your blogs, it uses your existing data to deliver reliable advice.

Designed to understand your webshop inside and out, it recognizes product specs and adapts to the page that a customer is currently viewing.

By automating most customer queries in real-time it frees up your team to handle more complex tasks, ensuring customers get accurate, timely answers every time - even on weekends.

As a part of Clerk’s ecosystem, it continuously learns and improves, offering a seamless experience in each customers native language. Once Clerk is synced with your platform, the setup is quick and easy, making it a simple way to enhance your customer journey and build trust with every interaction.

Analytics #

Get clear insights into exactly what your customers ask about, and how Chat replies to them.

With the dedicated Analytics, you can check key metrics like number of chats, time saved and revenue generated.

With Logs & conversations you can dig into each individual conversation to see how your customers interact with the Chat.

Installation #

Chat requires Clerk.js to be installed. If you are using one of our prebuilt Integrations, you are most likely already running Clerk.js.

Activating #

  1. Go to Settings > Features and scroll to Early Access Features.

  2. Enable the setting AI Demo Shop Assistant.

  3. If you haven’t already, make sure to also activate Search v3 as this is a requirement for Chat.

  4. Wait 5-10 minutes. A new data analysis will run to get Chat ready.

  5. In the meantime, you can configure it from Settings > Chat Configuration.

If you have issues with Chat giving replies, it’s because the Analysis is still running. Wait another few minutes and try again.

Testing #

We recommend that you preview and configure Chat in your Demo Store.

You can find this in my.clerk.io under Settings > Store Settings > Explore Demo Store.

Conversations in the Demo Store are not included in Usage, are not logged and will not show up in your Analytics.

Going live #

When you are ready for your customers to interact with Chat, do this:

  1. Go to Settings > Chat Configuration > Chat Visibility.

  2. Select In my live site.

  3. Click Save.

  4. Open or refresh your webshop URL.

The Chat icon will now be visible in the lower right corner.