IMPORTANT: Before removing a customer from Clerk.io, remember to also remove them from your webshop platform
As a data-processor, Clerk.io stores customers' email address, purchase-history click-history which is sensitive data.
In response to GDPR we have made it very easy to check this data and remove the customers email address and click-history from an order, thereby keeping the order data, but making it anonymous.
To see a customers profile, start by logging in to my.clerk.io and go to Inspect Data. Here you can search directly for their email address:
This lets you see the orders and recent activity of this customer:
By scrolling to the bottom of the page, you will see the Forget Customer button:
Clicking this button will remove all of that customers data, including their email address and click-history, but will preserver the products that were purchased in the order.
This way, you get to keep the data from the order to optimise Clerk.io, but without any personal data attached to it.