The dashboard gives you a broad insight into how the Chat is performing:
General #
Statistics showing how much visitors use the Chat.
Number of chats #
Total amount of conversations your visitors have had in the period.
Visitor usage #
The percentage of visitors who had at least 1 conversation.
Added Value #
Statistics related to how Chat improves your business.
Converted chats #
Amount of conversations that led to an order being placed.
Conversion rate #
Percentage of conversations that leads to orders.
Total revenue #
Revenue from orders placed by customers who had at least 1 conversation during their session.
Revenue pr. chat #
Average revenue generated from each conversation.
Total revenue (direct impact) #
Revenue from the exact products that were bought as a result of the Chat showing them to customers.
Time saved #
The estimated time savings based on the amount of conversations an average customer service agent handles per hour. For each 20 conversations had, 1 hour is counted as saved.