Chat

Chat Logs

Chat logs

These are accessed in my.clerk.io > Chat > Conversations As visitors start having conversations with the chat assistant, you will see them show up here.

Each conversation contains:

  • A UID identifying the conversation
  • A visitor ID of the visitor or session having the conversation
  • The date where the conversation started
  • The first message written by the visitor
  • Good or bad feedback if the visitor has clicked on thumbs up or down
  • Indication of whether the conversation led to a conversion or not
  • The order value, if the conversation led to a conversion