Chat Logs

These can be accessed in my.clerk.io > Chat > Conversations As visitors start having conversations with the chat assistant, you will see them show up here.

It is divided between conversations made in the Live Store and in the Demo Store.

Clicking on the chat details you can see further information:

Each conversation contains:

• A UID identifying the conversation
• A visitor ID of the visitor or session having the conversation
• The date where the conversation started
• The first message written by the visitor
• Good or bad feedback if the visitor has clicked on thumbs up or down
• Indication of whether the conversation led to a conversion or not
• The order value, if the conversation led to a conversion